Question 1

Are you really 24/7?

Accepted Answer

Yes — real humans answer the phone day, night, weekends, and holidays. Active leaks and exposed roofs get priority.

Question 2

How fast can you arrive?

Accepted Answer

Same-day across MD, DC, and Northern VA — often within hours for emergencies.

Question 3

Do you work directly with insurance?

Accepted Answer

Yes. We document every loss with time-stamped photos, moisture readings, and an adjuster-ready scope.

Question 4

Will my insurance cover emergency mitigation?

Accepted Answer

Standard homeowner policies cover mitigation as a separate line item. We provide the paperwork.

Question 5

What kinds of emergencies do you handle?

Accepted Answer

Storm, wind, hail, water, fire, smoke, mold, sewage, burst pipe, ceiling leak, basement flood, roof tarp, board-up, and commercial.

Question 6

Are you licensed and insured?

Accepted Answer

Yes — fully licensed and insured for emergency mitigation work in MD, DC, and VA.

Question 7

Do you handle commercial properties?

Accepted Answer

Yes — retail, offices, condos, apartment buildings, and multi-tenant properties.

Question 8

Will you tarp my roof in the rain?

Accepted Answer

Yes — when conditions allow. Active leaks are our priority.

Question 9

How long do emergency tarps last?

Accepted Answer

Typically 30–90 days while permanent repairs are scheduled.

Question 10

What should I do before you arrive?

Accepted Answer

Stay safe, take wide photos of every damaged area, and shut off water if a pipe has burst. Don't move anything you don't have to.

Emergency Mitigation FAQ

Frequently Asked Questions