Privacy Policy
This page is maintained by Emergency Mitigation Company and explains how we handle information on emcresponse.com.
Information we collect
When you call us or submit an assessment request, we collect the details you give us: your name, phone number, email address, property address, the type of damage, and any description you provide. We use this only to dispatch a crew, follow up on your request, and document the loss for your insurance claim.
Analytics and advertising
We use standard web analytics and advertising measurement tools to understand which pages and campaigns bring homeowners to us. These tools may set cookies and record non-identifying usage data such as pages viewed, referring source, approximate location, and device type. We do not sell your personal information.
Who we share information with
We share job details only with the parties needed to complete your work: our own crews, and — at your direction — your insurance carrier, adjuster, or agent. We also use service providers for hosting, email, and phone routing, who process data on our behalf.
Text messages and calls
If you call or text our 24/7 line at (240) 441-1389, or provide your number in a request, you consent to being contacted about your service request by phone, text, or email. Message and data rates may apply. You can opt out of non-emergency messages at any time by replying STOP or telling us directly.
Retention and deletion
Job records and claim documentation are retained as long as needed for warranty, insurance, and legal purposes. To request a copy or deletion of your information, email support@emcresponse.com.
Contact us
EMC Response — questions about this policy? (240) 441-1389 or support@emcresponse.com.
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